Privacy Policy for Luna Shiny Services
Luna Shiny Services (referred to as "we," "us," or "the Studio") is committed to protecting the privacy of our clients and website visitors in Calgary, Alberta. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with applicable Canadian and Albertan privacy laws.
1. Information We Collect
We only collect information necessary to provide you with our services, manage our business, and fulfill legal requirements. This information may include:
Contact Information: Name, phone number, email address, and home address.
Booking Information: Details related to your appointments, service history, and preferences.
Health and Safety Information: Relevant medical or health details (e.g., allergies, sensitivities, eye conditions) required for safe and effective lash/beauty services. This is always kept confidential.
Payment Information: Billing details (though actual credit card numbers are often processed securely by third-party payment processors).
Website Usage Data: Non-personal information like IP address, browser type, and pages viewed, collected via cookies for website functionality and analytics.
2. How We Use Your Information
We use your personal information exclusively for the following purposes:
Service Delivery: To book, manage, and confirm your appointments and provide the requested lash or beauty service safely and effectively.
Communication: To send you appointment reminders, policy updates, aftercare instructions, and respond to your inquiries.
Marketing (With Consent): To send promotional emails or newsletters about new services and special offers, only if you have explicitly opted in to receive them.
Safety and Health: To document pre-existing conditions or allergies to ensure the safety of the treatments we provide.
Business Operations: To manage our records, process payments, and improve our service offerings.
3. Disclosure of Your Information
Luna Shiny Services does not sell, rent, or trade your personal information to any third parties. We will only disclose your information in the following limited circumstances:
Third-Party Service Providers: We may share necessary information with trusted third-party platforms that help us manage our business (e.g., online booking systems, payment processors). These parties are legally required to keep your information confidential.
Legal Requirements: When required by law, such as in response to a court order or legal process.
Protection of Rights: To protect the rights, property, or safety of Luna Shiny Services, our clients, or the public.
4. Consent and Opting Out
Consent: By providing us with your personal and health information for a service, you are giving us implied consent to use that information solely for the purposes described in this policy.
Opting Out: You have the right to withdraw your consent for us to use your personal information for marketing communications at any time. You can easily unsubscribe from our marketing emails via the link provided at the bottom of the email.
5. Security Measures
We take the security of your personal data seriously. We have implemented appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect, including:
Using secure, encrypted booking software.
Storing health and service records securely.
Restricting employee access to client data on a need-to-know basis.
6. Accessing and Correcting Your Information
You have the right to request access to the personal information we hold about you and to request corrections if you believe the information is inaccurate or incomplete. Please submit a written request to the contact information provided below.
7. Contacting Us
If you have any questions or concerns regarding this Privacy Policy or the handling of your personal information, please contact our Privacy Officer at:
Luna Shiny Services
Email: lunalashes2024@gmail.com
Address: 64 Dovercroft PL SE Cagary, AB T2B 2A1, Canada
We are committed to resolving any complaints regarding our collection or use of your personal data.
